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NAAFIServing the Services

Covid-19

Coronavirus (Covid-19) – what we are doing to help our employees and customers around the world as we continue to serve the services.

 

Our Facilities

  • In line with UK Government direction and other host country action, we have closed all pubs and other non-retail facilities.
  • Our shops remain open.
  • Our catering facilities remain open and we have implemented a strict social distancing policy and only use disposables.

 

Keeping Everyone safe

  • To ensure we are doing everything to reduce the risk of infection for both our customers and staff, we have introduced distancing measures in all open facilities.
  • We are encouraging card and contactless payments to reduce cash handling.
  • We have strict hygiene routines with regular cleaning every day.
  • Hand sanitiser stations and in catering hand washing stations, are available at all entrances and exits.
  • Where at all possible support staff are working from home, however this is clearly not an option for our employees serving in retail and catering and so we ask customers to be respectful and patient.
  • We are engaged with local command in all the areas we operate and are reacting to any additional requests for support and to comply with any additional instructions impact on our employees, customers or operations.

 

Maintaining Supply

  • We are working with all our suppliers around the world to maintain the highest level of availability possible for all our customers.
  • In retail we are suffering from similar shortages that you have seen in UK retailers but we are using every opportunity to maintain supply into each location.
  • In some cases, we have broadened ranges a little so that we have alternatives to those lines that are not available in the short term.
  • We have split store employees into separate teams to minimise any risk of disruption to service.
  • We are asking our team to fulfil new roles at short notice so that service is maintained across all facilities.

 

Informing Customers

  • We are engaged with local command groups around the world and communicate directly with them.
  • We are utilising local social media to update customers on news and developments.

 

We would like to thank all our teams for working tirelessly to maintain service to the Armed Forces wherever they need us to, be that aboard HMS ships or in far off locations such as the Falklands and we would reassure our customers that we will continue to do so to the best of our ability so that they can continue to do what they do best.

 

Your NAAFI team

 

NAAFI History

NAAFI was established by the British Government in 1920 when the Expeditionary Force Canteens (EFC) and the Navy and Army Canteen Board (NACB) were combined to run the recreational establishments needed by the Armed Forces, and to sell goods to servicemen and their families.

NAAFI expanded its operation over the next 17 years, supporting military bases and deployments across the world, from Bermuda and Jamaica, to Singapore and China. At the outbreak of WWII NAAFI grew exponentially to support the troops on active service, with the number of employees rising from 8,000 to a peak of 110,000 and the number of trading outlets growing from 1,350 to nearly 10,000.

Post war, NAAFI rescaled its operations, closing canteens at a rate of 200 per week and the number of employees reducing to 65,000 by 1947. From the 1950’s onwards, NAAFI has supported the British Forces at home and abroad, including the conflicts in The Falklands, the two Gulf Wars and Afghanistan amongst many others. Today NAAFI operates in far fewer locations but is present in Germany, Gibraltar, Brunei, the South Atlantic Islands and on board HM Ships, providing convenience and a ‘taste of home’ to our Forces and their families overseas.

Where We Are

Where we are, At Sea.

At Sea

NAAFI’s Naval Canteen Service provides a taste of home through our retail and wholesale service for ships alongside...

NAAFI’s Naval Canteen Service provides a taste of home through our retail and wholesale service for ships alongside and deployed in overseas waters. In addition, we also offer a wholesale service for RFA’s, submarines and small ships, thus supporting the entire Royal Navy and Royal Fleet Auxiliary personnel worldwide.

Where we are, Brunei.

Brunei

The Ghurkhas have been based in Brunei since the 1960’s where NAAFI continues to provide a taste of home for both the...

The Ghurkhas have been based in Brunei since the 1960’s where NAAFI continues to provide a taste of home for both the British as well as the Nepalese community. As well as operating a retail, leisure and wholesale business, Brunei is also home to the only Chinese restaurant, the Chautari, within NAAFI.

Where we are, Germany.

Germany

As a key operating and training base outside of the UK, NAAFI provide a mature, long-term retail, leisure, catering and...

As a key operating and training base outside of the UK, NAAFI provide a mature, long-term retail, leisure, catering and facilities management offer, to support the services and their families stationed in northern Germany.

Where we are, Gibraltar.

Gibraltar

British Forces Gibraltar is the name given to the Armed Forces stationed in the British overseas territory of...

British Forces Gibraltar is the name given to the Armed Forces stationed in the British overseas territory of Gibraltar. Gibraltar is used primarily as a training area and a stop-over for units and ships en route to and from deployments. NAAFI currently has a number of facilities in Gibraltar, providing an important link to home for service personnel and their families overseas.

Where we are, South Atlantic.

South Atlantic

Whilst many miles away from home NAAFI provides a retail and leisure offer to serving personnel and contractors in the...

Whilst many miles away from home NAAFI provides a retail and leisure offer to serving personnel and contractors in the Falkland Islands, providing a real ‘taste of home’, something we have done since 1982.

As a key stopping off point on route to the Falklands and part of the South Atlantic operation, NAAFI has provided services in Ascension Island since 1982.

Board of Directors

 

Managing Director

Steve Marshall joined NAAFI in 2006 having held various senior roles within Tesco's international business in several countries. Steve was appointed Managing Director in May 2016.

 

 

 

 

 

NAAFI Chairman

Sir Ian Prosser joined the Board as Chairman in October 2008. Knighted in 1995 Sir Ian, a chartered accountant has a long and distinguished business career mainly in the brewing and hospitality industry. Previous roles have included Chairman and Chief Executive of Bass PLC and also Chairman of Intercontinental Hotel Group. He has been a Non Executive Director for Boots, Lloyds TSB and Non Executive Deputy Chairman of BP Plc. Sir Ian was awarded a degree of Doctor of the University of Birmingham in 2001, and is also a member of the CBI President's Committee.

 

 

 

 

Non-Executive Director

Alan Smith CBE, BA, FRAeS joined the Board as Non-Executive Director in October 2006 having held a number of senior roles within the retail industry.
 
Alan was formerly Chairman of Robert Dyas, Chief Executive Officer of Somerfield Plc, Punch Taverns Plc, Boddingtons Plc, Esporta, Evans Halshaw Holdings Plc, B&Q Plc and Superdrug Stores Plc. Alan is currently Chairman of Empire World Trade Limited and the Royal International Air Tattoo, and a Non Executive Director of the Flybe Group.

 

 

 

Non-Executive Director

General Sir Redmond Watt KCB, KCVO, CBE joined the Board in September 2008. He is also the Governor of the Royal Hospital Chelsea and President of Combat Stress.

His last appointment in the Army was Commander-in-Chief Land Command from 2006 to 2008. Previous appointments included General Officer Commanding (GOC) Northern Ireland, Commander Field Army, GOC London District and GOC 1st (UK) Armoured Division. His early service in the Army was with the Welsh Guards.

 

 

 

NAAFI Council

Chief of Defence People (CDP) Council President

Adjutant General (AG)

RAF Deputy Commander Capability and Air Member for Personnel & Capability

Director General, Service Personnel Policy, Ministry of Defence

NAAFI Chairman

Chief of Naval Personnel & Training, Second Sea Lord and Chief Naval Logistics Officer